Frequently Asked Questions

Availability & Booking

What’s the check-in/check-out time?
1. Check-in time : 5 p.m.
2. Check-out time : 11 a.m.
Can I request early check-in?
1. Contact Bianca & Leo to discuss availability.
Can I request late check-out?
1. Contact Bianca & Leo to discuss availability.
How do I confirm my reservation?
1. Enter your desired dates on the booking page.
2. Fill in your personal information.
3. Provide your payment details.
4. Within minutes, you will receive an email confirmation.
Are there any discounts for longer stays?
1. Yes, we offer discounts of up to 35% for stays of 3 nights or more.
What is your cancellation policy?
1. Please refer to the Term and conditions page for detailed information.
How do I pay for the reservation?
1. We accept payment via credit card or bank transfer.

How many bedrooms does the property have?
1. The property features 3 bedrooms
How many bathrooms are there?
1. There is 1 bathroom
Is the entire property private, or are there shared spaces?
1. The entire property is private
How many guests can the property accommodate?
1. Please contact Bianca & Leo for details
Is the hot tub open year-round?
1. Yes, the hot tub is available year-round
How often is the property cleaned between guests?
1. The property is professionally cleaned after each stay
Is there parking available?
1. Yes, parking is free and can accommodate up to four vehicles
Does the property have a smart lock or keyless entry?
1. Yes, a few days before your arrival, you will receive the door access code
Is it possible to swim in the lake ?
1. Yes, the lake is semi-private and accessible to local residents

What’s the Wi-Fi speed?
1. High-speed internet with over 80 Mb/s
Are toiletries like shampoo and soap provided?
1. Yes, toiletries such as shampoo and soap are provided
Are towels and linens provided?
1. Yes, towels and linens are included
Do you have Netflix or other streaming services?
1. Yes, Netflix and Disney+ are available
Is there a sound system or speakers?
1. A Bluetooth speaker is provided
Are there extra blankets and pillows?
1. Yes, extra blankets and pillows are available

Are there any nearby grocery stores?
1. For your convenience, essential stores such as grocery shops, pharmacies, and gas stations are accessible within a 15-20 minute drive from the chalet
Do you provide coffee or tea?
1. Yes, both coffee and tea are provided
Are there nearby restaurants, or cafes?
1. Yes they are accessible within a 15-20 minute drive from the chalet
Does the kitchen have basic cooking supplies (salt, oil, etc.)?
1. Yes, basic cooking supplies are provided
Is there a coffee maker or espresso machine?
1. Yes, both a coffee maker and an espresso machine are available

Are there any additional fees I should know about?
1. No, the total price displayed on the booking page includes everything
Do I have to pay a security deposit?
1. Yes, a $500 security deposit will be collected one day before your arrival and reimbursed five days after departure
Are taxes included in the booking price?
1. Yes, taxes are included in the total booking price

What are the house rules?
1. Yes, check the term and conditions page
Are pets allowed?
1. No, pets are not allowed
Is smoking allowed on the property?
1. No, smoking is strictly prohibited on the property
Is there a curfew or quiet hours?
1. Yes, quiet hours are from 10 p.m. to 8 a.m.

Are there fire extinguishers and smoke detectors?
1. Yes, both are provided
How do I lock and unlock the property?
1. The property uses keyless entry. A few days before your arrival, you will receive the access code